Privacy
Policy

By accessing or using the Rydub Platform or the Services, you agree and consent to this Policy, along with any amendments made by the Company at its sole discretion and posted on the Rydub Platform from time to time. Any collection, processing, retrieval, transfer, use, storage, disclosure and protection of your Information will be in accordance with this Policy and applicable laws including but not limited to Information Technology Act, 2000, and the rules framed thereunder ("Applicable Laws"). If you do not agree with the Policy, please do not use or access the Rydub Platform. You hereby represent to Rydub that the Information you provide is and will be authentic, correct, current and updated. Your providing of the Information will not be in violation of any agreement, Applicable Laws, or charter documents.

We collect information you provide to us directly, including: Account Information: Your email address, name, address, mobile number, gender, date of birth, photograph, login name, password, and payment-related information. Saved Information: Phone number, address, email address, billing information, and emergency contact information to process requests and auto-complete future transactions. Verification Information: For Captains — location details, government-issued ID documents (Aadhaar, PAN), driving license, vehicle documents (registration, permit, fitness certificate, insurance, pollution certificate), and selfies for identity verification. Background Check Information: Driver history and criminal records (where permitted by law), and right-to-work information for Captains and Vendor Partners. Transaction Information: Trip details, pick-up and drop-off addresses, distance traveled, and payment transaction information. Location Data: Precise or approximate location from your device (with your permission). For Captains, location is collected only when the "On-Duty" icon is enabled. For customers, location is collected from the time a service is requested until it finishes. Usage Information: Browser type, URL referrals, areas visited within the Platform, time of day, searches, and usage behavior. Device Information: Device identifiers, preferred language, manufacturer, software model, operating system, geolocation, and mobile network data.

Our primary goal in collecting your Information is to provide you with an enhanced experience. We use your Information to: • Enable you to access the Rydub Platform and verify your identity • Monitor which features are used most and improve user experience • Send service-related announcements and important notices • Prevent, discover and investigate violations of this Policy or terms of service • Identify and detect security breaches, fraud, and criminal activities • Share necessary details (name, pick-up address, contact number) with your Captain to complete the ride • Use geo-location information to show nearby Captains and enable real-time tracking • Send you special offers or promotional materials (with your consent) • Provide relevant offers or rewards based on your consumption patterns • Comply with Applicable Laws or requests from government or judicial authorities • Deliver administrative notices, alerts, and communications relevant to your use of Services We do not use the information collected from you for targeted advertising.

You are responsible for maintaining the accuracy of the Information you submit to us, such as your contact information provided as part of account registration. If your Personal Information or Information you provide to us changes, or if you no longer desire our Services, you may correct, delete inaccuracies, or amend information by making the change on your member information page or by contacting us through the email address mentioned on the Rydub Platform or the Grievance Officer. We will make good faith efforts to make requested changes in our active databases as soon as reasonably practicable. You may also cancel or modify the communications that you have elected to receive from Rydub by following the instructions contained within an email or by logging into your user account and changing your communication preferences. If upon modifying or changing the Information earlier provided to us, we find it difficult to provide access to our Services due to insufficiency or inaccuracy of the Information, we may, in our sole discretion, terminate your access to the Services by providing written notice to your registered email address. If you wish to cancel your account or request that we no longer use your Information to provide Services, you may contact us through the email address mentioned on the trip bill received, the Rydub Platform, or the Grievance Officer mentioned in this Policy. Please note that we may not be able to provide some or all Services if you disable access to certain Information as described under this Policy. We will retain your Information, including Personal Information and Usage Information (including geo-location), for as long as your account remains active and as needed to provide Services. Even after your account is terminated, we may retain certain Information, including Personal Information, geo-location data, trip history, and transaction history, for up to 180 days to resolve disputes, conclude account cancellation activities, investigate or prevent fraud, enforce our agreements, and for other legitimate business purposes. After completion of such period, your data may either be deleted from our database or anonymized and aggregated. Any anonymized data may be retained and used solely for analytics and service improvement purposes.

We do not sell, share, rent or trade your information, other than as disclosed within this Policy. Third-Party Service Providers (TPSPs): We may share information with TPSPs who facilitate our Services — such as hosting, analytics, payment processing, anti-fraud measures, background checks, customer support, and geo-location services. These TPSPs are contractually obligated to maintain the same level of data protection. Co-Branded Services: Certain aspects of the Services may be provided in association with third parties. If you register for these services, your information may be shared with identified third parties, subject to their privacy policies. Legal Compliance: We may access, use, preserve, transfer and disclose your information to government or law enforcement officials as necessary to satisfy applicable laws, protect safety, detect fraud, prevent illegal activity, or comply with legal processes. Business Transfers: In connection with a corporate merger, consolidation, restructuring, or sale of assets, your information may be transferred to the successor entity. Affiliates: We may share your information with our parent companies, subsidiaries, and affiliates for internal business and operational purposes.

Rydub collects location data to provide and improve our Services: For Customers: We collect precise or approximate location data from your device if you enable us to do so. Location is collected from the time a Service is requested until it is finished, and any time the app is running in the foreground. Even if you have not enabled location collection, we collect the Captain's location during a trip and link it with your account to generate receipts and provide customer support. For Captains: Location data is collected only when the Captain has activated the "On-Duty" icon on the Rydub App. This data enables customers to track the Captain's proximity for pick-up and ensures customer safety by sharing the Captain's exact location. Location data is used for pick-up optimization, safety features, fraud prevention and detection, and service improvement.

The Information we collect is securely stored within our databases. We use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls, and SSL (Secure Socket Layers) for protecting your Information. However, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that Information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication. Any Information you transmit to us, you do so at your own risk. We recommend that you do not disclose your password to anyone. You are responsible for maintaining the accuracy of the Information you submit to us. If your Personal Information changes, you may correct or update it through our member information page or by contacting us. We retain your Information for as long as your account is active or as needed to provide Services. After account termination, we retain some information for up to 180 days to resolve disputes, investigate fraud, or enforce our agreements.

Usage information may be collected using cookies. If you do not want information to be collected through cookies, your browser or app settings allow you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your device. If you choose to disable cookies, some features of the Services may not function properly, or we may not be able to customize the delivery of information to you. The Company cannot control the use of cookies by third parties, and use of third-party cookies is not covered by our Policy. TPSPs providing analytics services may set and access their own cookies and embedded scripts on your device.

We do not knowingly solicit or collect Information from children under the age of 18 years. Use of the Rydub App is only available for persons who can enter into a legally binding contract under Applicable Laws. If you are under 18 years of age, please do not use or access the Platform at any time or in any manner. If we learn that personally identifiable information has been collected from a user under the age of 18 years, we will take the appropriate steps to have this information deleted.

We reserve the right to update or modify this Policy from time to time to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Policy on the Rydub Platform. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Rydub App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your use of the Rydub App or availing the Services after an updated Policy becomes effective will indicate your acceptance of the updated Policy.

If you would like to ask about, make a request relating to, or complain about how we process your information, please contact our Grievance Officer: Name: Grievance Officer, Rydub Company: Danira Private Limited Email: support@rydub.com Address: Gujarat, India Our Grievance Officer will attempt to expeditiously redress your grievances in accordance with applicable laws.